Corporate Client Services Representative (CA0905)

DESCRIPTION:

Maintain and foster relationship with existing clients
Making calls to existing and potential clients regarding new research services and market research reports released
Assist senior members in the scheduling of client meetings, teleconferences, workshops and presentations
Assist senior members on ad hoc projects and preparation of proposals as assigned
Deliver research results and coordinate follow-up with customers as required
Liaise with fieldwork operations to ensure that the progress of recruitment / research projects is well communicated to clients
Coordinate the release of marketing and promotional materials as required
Update CRM database as needed

QUALIFICATIONS:

Business degree (marketing / communications / management) preferred
Prior experience in client services, inside sales or customer service role a bonus
Previous market research experience (qualitative or quantitative) a bonus

PROFESSIONAL SKILLS:

Excellent people and client relationship skills
Excellent command of written and spoken English
Excellent communication and presentation skills
Able to respond to time sensitive client inquiries and resolve problems
Customer service driven with good communication and interpersonal skills
Ability to follow standard operating procedures as well as to recommend operational improvements
Excellent organizational skills; ability to handle multiple projects simultaneously and manage projects to accomplish desired results
Availability to travel domestically and internationally as needed
Out-of-town travel not expected to exceed 10%
Multi-lingual candidate a bonus (provide details on languages spoken)
Knowledge in healthcare industry a bonus

LOCATION:

To join our team, please forward your cover letter and resume (indicating the position you are applying for) by clicking on the link below.